74 client reviews of Truist Bank scored 2.5 out of 5.
Great Customer Service Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PleasedClient, Nov. 14, 2025Although a slight wait was required and expected for services needed due to my nearly closing time arrival I must say that Mrs CeCi Butler was very patient, informative and kind spirited while assisting me. She was very thorough in answering my questions and opening my accounts. I appreciate that she did not make me uncomfortable although it was near closing time. Something that is rare now a days. Mr Tyrrell was also very sufficient in assisting me in finalizing the opening of my new accounts. Not what I expected from previous reviews It was quite a pleasant experience if I may say.
* this reviewer has be with this bank for 10 years* this reviewer had 3 - 5 banks before.* this review was made on Truist Bank, LEE DIS BRANCH at Mechanicsville, VAWas this review helpful to you? Yes, No Report Abuse
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CD SCAM Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Ronmeadows, Jun. 24, 2025I had a cd at 5% for 5 months…When it automatically renewed the rate was switched to .05%. Instead of getting the $2200 Iwas expecting , I got $22. They said “well it was all in that super fine print”. Who the hell would agree to that unless they were tricked into it…I will be cancelling all accounts with Truist now that I he learned they are one of the worst most crooked banks in the country…Beware people…look at those statements carefully…If they can get a few customers at each branck to fall for this ,they make millions of scammed money….
* this reviewer has be with this bank for >10 years* this reviewer had 1 - 2 banks before.* this review was made on Truist Bank, BEALETON BRANCH at Bealeton, VAWas this review helpful to you? Yes, No Report Abuse
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