✅ FREE BOOKING
✨ If this is your fourite tour here's what you need to do to confirm your place with all departures are appear, you just select your best date you'd like to trel by clicking on "BOOK NOW" link. Once we receipt your inquiry, one of our member will send you the full proposal with the treler's information in details, if you request for your solo treler, we will let you know the tour is "ailable" to "Guaranteed to Departure" or "Standby" to wait for more treler joining to go ahead with the minimum 2 people are reached. If the trip will be reconfirmed guaranteed to departure, you are free to book your flight, Visa (as this advice for Vietnam Visa if you need) and make all other trel arrangements. If you are unsure any thing about the tour status, please email us at Ops@vietnambybike.com or call (+84)888541515. You also provide us the extra information such as passport numbers, height, weight. If your child is under 16 years old, please note their birthdate in the message at the end of the booking form. All of the problems will be assisted via above hotline and general email.
✅ DEPOSIT
For less than 5 day tour to secure the service, we require deposit 100 USD/person & for Longer 5 days Tours to guarantee your place we require a 500 USD deposit, whichever is the greater. We also require that you take out trel insurance when you book your holiday. Besides covering you during your holiday it will also enable you to claim for any money that you he paid to us, including your deposit, should you he to cancel your trip.
✅ BALANCE
Deposit must be paid 15 days before the departure date with fees for any bicycle rental(s), single supplement(s) and extra hotel nights. Our confirmation will include personal details you provided us (including your flight information), visa application advice, a packing suggestion list and a detailed tour itinerary. It will also include a checklist to ensure you get everything ready for your holiday.
✅ CANCELLATION POLICY
On the rare occasions when we, VietnamByBike, must cancel a trip, all payments received to date will be 100% refunded, which constitutes full settlement. There will be absolutely no deductions. If you, the client, must cancel your reservation, your cancellation fee will be determined according to when you cancel. For full details, please read our cancellation policy.
✅ LOYALTY RIDERS CLUB
For those who he been on several long tours with us we reward customer loyalty by offering repeat customers a special discount off the tour price (excludes single supplement and bike rental). If this is your fourth scheduled tour or more you will receive a 5% discount. If this is your eighth scheduled tour or more we will extend a 10% discount. The discount will be reflected in your online booking, but please contact us if any questions. Loyalty discounts can not be used in conjunction with any other offer. Note: Only tours of 5 days or more will be applicable for loyalty discount.
✅ INTERNATIONAL FLIGHTS
International flights, to and from the start and finish points are not included in the tour price. Once your tour is Guaranteed to Depart you can book your flight. Please contact us for advice before arranging flights for the best arrival and departure times. We would only cancel a trip for an extreme circumstance, but in that case, where we cancel your trip, we cannot be liable for losses incurred relating to any flight booking you he made. Please claim any losses from your trel insurance that you acquired when you booked your holiday.