Delilah 😊
I’ve booked twice with Agoda and he had a terrible experience with their customer service. Our first stay didn’t he wifi, even though it was advertised to he wifi. We still need to answer emails and the wifi is crucial in that area because there is no cell reception. The property was under maintenance and didn’t he wifi in our cabin.The hotel issued a refund (after a lot of frustration was exhibited from our end), and provided us with a receipt. Still, Agoda did not release the funds. I called them 3 times over the course of the next several weeks. It is VERY difficult to get someone on the phone, and their response time is very slow. They also somehow didn’t he call notes from the first time I called. The next two times I called, the “booking partner” who is a third party outside of Agoda, refused to refund us each time. They would reply by email several days after the call and say that all they could offer was a $20 voucher. Which isn’t much after spending $224USD, and considering the property didn’t he something we needed. I’ve had to go through the bank to get the refund because Agoda keeps delaying the refund. This is shady behior. I will oid booking through Agoda in the future. They may he the “best deals” on accommodations, but it comes at a price, and if something is wrong with the accommodation, expect your time to be spent chasing their morally bankrupt customer service until you also he to submit a claim through your bank.
Developer Response 07/29/2024 Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, phone number and include the case number (#813331) in the subject. We'll he this checked again. Your patience is appreciated.