Important: Before trying any of these solutions, make sure the symptoms you he are the same as the ones described below. If you’re hing other problems with Wi-Fi, see Fix Wi-Fi connection issues in Windows for more solutions.
To check your network connection status and find out more about Wi-Fi connection problems you might he, select Start > Settings > Network & internet .
Open Network & internet
Here are the symptoms the solutions can help resolve:
Wireless network is ailable on other devices but not on Surface
Wi-Fi is set to On, and Airplane mode is set to Off.
Your wireless network appears in the list of ailable networks.
Your Surface shows that it’s connected to your wireless network but it’s not working or “limited” may appear under your Wi-Fi network name in Wi-Fi settings.
Surface can find my wireless network but can’t connect
Wi-Fi is set to On, and Airplane mode is set to Off.
Your wireless network appears in the list of ailable networks, but you can’t connect to it.
The Wi-Fi network icon is in the taskbar.
Make sure you’re using the correct password for your Wi-Fi network. If you’re not sure what your network password is, see Find your wireless network password in Windows. If you can connect to your Wi-Fi network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for other solutions.
Surface can’t find my wireless network
Wi-Fi is set to On, and Airplane mode is set to Off.
Other wireless networks are ailable, but your network is not in the list.
Wi-Fi settings are missing in Surface
Wi-Fi is not listed in Network & internet settings.
If Wi-Fi is missing, the internet access icon will also be missing from your taskbar.
Solution 1: Run Windows Network TroubleshooterThe Windows Network Troubleshooter can help diagnose and fix Wi-Fi problems. Here’s how to use it:
Select Start and type settings. Select Settings > System > Troubleshoot.
Select Other Troubleshooters.
Select Network Adapter > Run.
Launch Network Troubleshooter
Follow the steps in the troubleshooter and see if that fixes the problem.
Solution 2: Check your network on another deviceIf you don’t see your Wi-Fi network listed in the ailable networks on your Surface, you should first make sure your network is ailable and working properly. Try to connect to your Wi-Fi network on another device, such as your mobile phone or tablet. If you can connect to your Wi-Fi network, there might be a problem with your Surface. If you can’t connect on another device either, it might be a problem with your Wi-Fi router or modem.
Solution 3: Restart your modem and Wi-Fi routerRestart your Wi-Fi router and modem, and then try to connect your Surface to your Wi-Fi network. To learn how to restart your network equipment, see Fix Wi-Fi connection issues in Windows. If you connect to your Wi-Fi network but still can’t browse the web on any device, you might need to contact your internet provider or the network equipment manufacturer for further assistance.
Solution 4: Turn airplane mode on and then back offGo to Start , and select Settings > Network & internet .
Open Airplane mode
For Airplane mode, turn it On, then turn it back Off.
Select Wi-Fi and make sure that Wi-Fi is On.
If you still don’t see your network listed on your Surface, try Solution 5.
If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions.
Solution 5: Force restart your SurfaceClose any open programs and then press and hold the power button until the logo screen appears (about 20 seconds). See Force a shutdown and restart your Surface for more info.
Solution 6: Verify that Wi-Fi is ailable in Device ManagerIf Wi-Fi settings are missing on your Surface, Wi-Fi might be disabled in Device Manager.
Select Search on the taskbar, enter Device Manager, and select it from the results.
Select the arrow next to Network adapters to expand the adapters list, and check to see if one of the following adapters is listed:
Network adapter
Surface device used in
Intel® Wi-Fi 7 BE201
Surface Pro for Business (11th Edition), Surface Laptop for Business (7th Edition)
Intel® Wi-Fi 6 AX200, AX201, AX210, AX211
Surface Pro 7 and later generations, Surface Laptop 3 and later generations, Surface Laptop Go (all generations), Surface Laptop Studio (all generations), Surface Go 2 and later generations, Surface Book 3, Surface Studio 2+
Qualcomm Wi-Fi Network Adapter
Surface Pro 12-inch 1st Edition, Surface Laptop 13-inch 1st Edition, Surface Pro (11th Edition), Surface Pro 9 5G, Surface Pro X, Surface Laptop (7th Edition), Surface Laptop 5G for Business, Surface Laptop 3 (15 in. with AMD), Surface Go
Marvell ASTAR Network Controller
All other Surface devices
Double-click your network adapter, select the Driver tab, and then select Disable Device.
In the warning box, select Yes.
Restart the network adapter by selecting Enable Device.
Restart your Surface by selecting Start > Power > Restart . If you he updates pending, select Update and restart.
Solution 7: Remove and reinstall driverWarning: Don't do this for a Windows Arm-based device such as Surface Pro X, Surface Pro 9 with 5G, Surface Pro (11th Edition), Surface Laptop (7th Edition), Surface Laptop 13-inch (1st Edition), or Surface Pro 12-inch (1st Edition). If you uninstall drivers on these devices, the only way to restore them is by performing a full system reset.
Select Search on the taskbar, enter Device Manager, and select it from the results.
Select the arrow next to Network adapters to expand the adapters list, and check to see if one of the following adapters is listed:
Network adapter
Surface device used in
Intel® Wi-Fi 7 BE201
Surface Pro for Business (11th Edition), Surface Laptop for Business (7th Edition)
Intel® Wi-Fi 6 AX200, AX201, AX210, AX211
Surface Pro 7 and later generations, Surface Laptop 3 and later generations, Surface Laptop Go (all generations), Surface Laptop Studio (all generations), Surface Go 2 and later generations, Surface Book 3, Surface Studio 2+
Qualcomm Wi-Fi Network Adapter
Surface Laptop 5G for Business, Surface Laptop 3 (15 in. with AMD), Surface Go
Marvell ASTAR Network Controller
All other Surface devices
Double-click your network adapter, select the Driver tab, and then select Uninstall Device.
Select Attempt to remove the driver for this device and then select Uninstall.
Restart your Surface.
Solution 8: Install updatesIf your Wi-Fi is working now or if you he internet access using an Ethernet connection, download and install the latest updates for Windows and your Surface to help improve your Wi-Fi connection. To learn how, see Download drivers and firmware for Surface.
Open Windows Update
Otherwise, to install updates, use another PC with an internet connection to download the driver package (MSI file) to a USB drive, copy it to your Surface, then install the updated drivers. To download drivers and firmware for your Surface, see Download drivers and firmware for Surface.