This is insanely inconvenient and may be the reason I finally lee Comcast. The "app" doesn't run on my phone. It gives me a message I need to "upgrade", then the "upgrade" requires a version of iOS that is too new for my phone. You he "simplified" things by making them impossible. I need to manage my modem, I he a perfectly good browser and your "app" does not work on my phone and will not let me "update" to one that does.I now he to call a friend, go over their house, and borrow their phone every time I want to administer my router or even just check its status. And on his phone, I can't find the "Admin Tool online access" option to turn the admin back on, it's not even in the app where the page you linked claims it is.
I he been an IT consultant for 30 years and there is no way in [Edited: "Language"] hing to access my router over an app on someone else's phone is more secure than hing it directly accessible via an admin panel only within my local network. That's just a lie. Keeping things safely within my local network is the most secure. To claim that exposing my credentials and settings to someone else's phone and all the the infrastructure between a cellular connection and my local network, just to change a local setting, is somehow more secure than doing it over the local network on a browser is simply insulting to users' intelligence.
You want to tell me how I can configure my router now? You honestly require me to find a friend whose phone I can borrow every time I want to check my modem's status? What is wrong with Xfinity that they thought completely taking away my ability to monitor or change settings on my router, literally making it impossible to do with my own equipment, was a good idea?I he too many IP assignments to me devices to just reset the modem, especially as you don't let us export and import configurations.This terrible "app-based" system, which was imposed on us without asking, and is a major inconvenience that is of no benefit at all to me as a user, is an excellent argument for leing Comcast/Xfinity. This is AWFUL and might be the very most user-hostile thing I've ever encoutered in my long career in IT.If you're going to require an app, at least make it compatible with all phones! Not all of use can afford a new iPhone every year!Now I don't know what I am going to do, I can't get into my router settings anymore. AT ALL. Thanks, Xfinity.