lem0174
This company was an absolute nightmare. I booked a vacation and paid in full five months ago. Today I went to share the property link with a friend only it’s no where to be found. VRBO assured me that it was still booked and it had to be honored. Out of an abundance of caution I messaged the host and thank God I did. Their response is the property was sold, the rental was canceled, and VRBO should he contacted me. Not only did NO ONE contact me, I never got a refund of the money I paid, and the trip still showed “booked” on the app. Had I not done the leg work to really find out what was going on, id he shown up there next month with no where to stay!!!! No one seemed to think this was an issue. Everyone is pointing fingers and placing blame on the other parties and NO ONE was even slightly helpful. I had to call twice to get my refund processed which should he happened IMMEDIATELY upon sale of the property if they weren’t going to honor it! That was two months ago by the way that this sale took place. That would’ve given me three months to find a new place. But no here I am one month out looking for a place on a holiday weekend and begging for my money back. Absolute NIGHTMARE. Avoid this site at all costs! You can actually book it cheaper by booking it direct almost all the time just google search the address and find the property management company or social media pages! Learn from my experience - Se yourself the headache and money in fees!!!
Developer Response 04/15/2023 We are sorry to hear about your negative experience and appreciate your feedback. Pricing is ultimately left up to the host and while many on our site do not charge additional fees, some do. To find out more about how you benefit from the service fee, check out help.vrbo.com/articles/What-is-the-service-fee