Ordered direct trusting that the specified delivery time of 10 working days would be the fastest possible. After placing the order, the estimated delivery time changed to 3 weeks meaning it won’t arrive in time for the plumber coming to fit my bathroom. Really disappointed, could he ordered via Worten with delivery in 5 days from the same seller. Tried contacting repeatedly by WhatsApp but they hen’t bothered to reply.
Update: received a call to explain the difference in delivery time. Will update the review when the bath arrives.
Update 2: rather than delete this review, I thought instead I’d update it to show how this company respond to issues. Very quickly after posting the original review, I received a call explaining that the delivery time was wrong on their website and that they were sorry about that. It was only going to be 2-3 working days longer than the date stated but it’s important that customers are able to rely on the times quoted for things like bath tubs where you may he a plumber booked for a specific date. After speaking to the company, they promised to get the bath tub to me as soon as possible but they could not guarantee it would be the original date stated. I’m happy to say that the bathtub arrived at exactly the time given as an estimate and on the date my plumber was booked to install it. Score updated to 4/5 stars - an example of how well Trustpilot can work to improve customer service!
January 17, 2025Unprompted review