If you’re looking to enhance your short-term rental experience and boost your bookings, providing Airbnb concierge services is a great place to start.
In this article, we’ll explore 17 essential Airbnb concierge services that go beyond the basics of a place to stay. These services can make your guests feel truly cared for, resulting in memorable stays and good reviews.
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What is Airbnb Concierge?
Airbnb concierge refers to a collection of services aimed at improving the guest experience by offering personalized attention and convenience. These services can range from basic amenities like grocery delivery to more luxurious options such as private chefs or in-home spa treatments.
The goal is to enhance the stay for your guests, providing them with a level of service they might expect from high-end hotels, but with the added charm and comfort of a private vacation rental.
While the term “concierge” might be associated with luxury properties, it can be applied to all types of Airbnb listings. Whether you’re hosting in a small apartment or a large villa, you can tailor your concierge offerings to suit your property and the preferences of your guests.
Why Airbnb Concierge Services Are Crucial for Hosts Enhancing the Guest ExperienceOffering Airbnb concierge services makes your vacation rental not just about providing a place to sleep; it’s about creating an environment where guests feel taken care of and valued.
Simple services like personalized check-ins, fresh flowers, or local recommendations can make a huge difference in guest satisfaction. When you go the extra mile, guests feel special, and they’re more likely to remember their stay fondly.
Improving Your Property’s CompetitivenessWhether it’s a unique local tour, a customized welcome basket, or an in-house chef, these offerings can attract high-value guests.
This is particularly important in markets with many other rentals, where standing out is key to getting noticed. Offering concierge services makes your property more attractive and increases your chances of booking, especially during slower seasons.
Increasing RevenueBy offering extra services like private tours, wellness experiences, or bespoke dinners, you can create new revenue streams through upselling. These services allow you to cater to different budgets and guest needs, enabling you to charge a premium for enhanced experiences.
In addition, when your guests he a memorable experience, they’re more likely to pay higher rates and even lee tips for exceptional service.
Building Guest LoyaltyPersonalized attention, thoughtful services, and unique experiences contribute to a lasting connection. This loyalty can translate into repeat bookings, allowing you to build a consistent customer base.
Loyal guests are also more inclined to recommend your property to others, extending your reach and increasing future bookings.
Getting Better Reviews and RatingsOne of the easiest ways to ensure great reviews is by offering exceptional service. Airbnb concierge services help you meet and exceed guest expectations.
Whether it’s arranging for a surprise birthday cake, providing a tailored guide to local experiences, or organizing an in-home massage, these services are the kinds of touches that make guests feel valued.
Positive reviews and high ratings not only boost your visibility on the platform but also contribute to your credibility as a top-tier host.
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17 Must-He Airbnb Concierge Services to Elevate Your Guests’ Experience
1. Grocery Delivery
You can arrange for groceries and drinks to be delivered to your guests before or during their stay.
Pricing: The cost of the groceries will vary depending on the guest’s list. You can mark up the total cost by 10–20% to cover delivery fees and time spent organizing.
Pro Tips:
Offer a “Welcome Basket” with local delicacies or forite snacks. Partner with local producers to offer specialty items, such as farm-to-table produce. 2. In-Home Spa ServicesYou can offer guests the opportunity to enjoy in-house wellness treatments such as massages, facials, or even full spa days.
Partner with local spa services to offer on-demand professionals. Alternatively, hire local massage therapists for in-house services.
Pricing: Rates for in-home massages typically range from $50–$200 per hour. You can charge an additional service fee for booking and coordinating these appointments.
3. Private Chef or Catering ServicesProvide guests with a private chef to cook personalized meals or organize catering for special occasions like birthdays or family dinners.
Pricing: A private chef typically charges between $100–$350 for a dinner party for four guests. Add a booking fee to cover your coordination time.
Pro Tips:
Create a “signature menu” that includes local cuisine or specialties. Offer wine pairings by collaborating with local wineries. 4. Personalized Trip Planning and Booking ServicesCurate personalized itineraries for your guests, providing them with recommendations for tours, activities, and dining based on their interests. Alternatively, offer your own insider recommendations based on your knowledge of the area.
Pricing: This can be a free service to boost guest satisfaction, or you can charge a nominal fee for highly personalized itineraries.
Pro Tips:
Offer a “Local Secrets” guide with hidden gems that tourists may not typically find. Partner with local tour operators to create exclusive experiences for your guests. 5. Airport Transfers ArrangementsArrange private transport for your guests from the airport to your Airbnb, ensuring a smooth and stress-free arrival. You can use your own car, or partner with a local driver or taxi service.
Pricing: You can mark up transport services by 10–15%. For example, a private car transfer might cost you $30, but you can charge $35–$40.
6. Event and Celebration PlanningOrganize events such as birthday parties, weddings, or anniversaries directly at your property, from planning to execution.
Pricing: Event planning can be offered as an add-on, with a service fee of $100–$500, depending on the complexity. For large events, you may charge a percentage of the total event cost.
Pro Tips:
Offer themed celebrations (e.g., a beach BBQ party or a romantic candlelit dinner). Offer a “celebration kit” that includes personalized touches such as cakes, balloons, and custom music playlists. 7. Custom Photography SessionOffer professional photography services for guests who want to capture special moments during their vacation.
You can partner with local photographers to arrange personalized photo shoots at the property or nearby scenic locations.
Pricing: Photography sessions can range from $50–$300, depending on the length and location. You can charge an additional fee for the photoshoot coordination.
Pro Tips:
Offer themed shoots, such as sunset beach photos or family portrait sessions. Include a printed photo album or digital photos as a keepsake for guests. 8. Pet Care ServicesProvide guests treling with pets with services such as dog walking, pet sitting, or a special pet welcome kit, or create a “Pet-Friendly Welcome Kit” with treats, toys, and a guide to nearby dog parks.
Pricing: Pet sitting and dog walking services typically cost between $25–$50 per hour. You can add a small service fee for facilitating these bookings.
9. Laundry and Dry-Cleaning ServicesProvide guests with access to laundry and dry-cleaning services during their stay, perfect for long-term guests or those who want to oid packing hey.
Set up a partnership with a local laundry service or provide an in-house washer and dryer with detergent. You can also offer a laundry pick-up and delivery service.
Pricing: Charge a flat rate or per item. For example, $2–$5 per item for laundry or $10 per bag for dry cleaning.
10. Personalized Welcome ExperienceThis is a custom welcome experience that goes beyond just handing over the keys. This could include a personalized greeting, a welcome note, and local recommendations tailored to the guest’s interests.
Personalize the experience by asking guests about their preferences (e.g., forite activities, local interests). You could even offer a welcome drink, a local delicacy, or an introductory tour of the area.
Pricing: This service is usually complimentary as a gesture of goodwill; your guest may lee tips for this exceptional service.
Pro Tips: For returning guests, he a “Welcome Back” experience, perhaps with their forite beverage or a thank-you note.
11. Customizable Room Setup (Theme Rooms)Offer guests the option to personalize their room setup. For example,
A romantic theme could include rose petals on the bed, scented candles, and soft lighting. A family package could include extra bedding, kids’ books, and a small play area. A themed decor for special occasions like birthdays or anniversaries.Pricing: Charge an additional fee depending on the complexity of the setup. Prices might range from $50 to $200, depending on the package chosen (e.g., simple decoration vs. elaborate setups with flowers and gifts).
Pro Tips:
Offer seasonal or event-based setups like Christmas-themed rooms or “New Year’s Eve party prep.” Keep decorations reusable and sustainable to reduce ongoing costs. 12. Private Tour Guide ServicesProvide your guests with access to a local, knowledgeable tour guide who can take them on private tours around the area, whether it’s exploring local landmarks, historical sites, or nature hikes.
Pricing: Private tours can range from $100 to $500, depending on the length of the tour and the expertise of the guide. You can charge a small commission for arranging these tours.
13. Private Yoga or Fitness ClassesOffer personalized fitness services, such as yoga sessions, Pilates, or personal training, tailored to the guest’s fitness level and preferences.
Partner with certified trainers or local wellness centers to offer professional classes. Alternatively, you can provide on-demand virtual fitness classes if you don’t he local professionals ailable.
Pricing: One-on-one sessions typically range from $50 to $150 per hour, depending on the instructor’s expertise. You can also offer group sessions at a discounted rate.
Pro Tips:
Consider offering a wellness package that includes yoga, nutrition advice, and a personalized fitness routine. Provide guests with a “Fitness Kit” that includes a mat, resistance bands, and water bottles. 14. Special Occasion Gifts and Custom DeliveriesHelp guests celebrate special occasions by providing custom gifts like flowers, cakes, balloons, or personalized gifts delivered directly to the property.
You can partner with local florists, bakeries, and gift shops to provide this seamless experience for guests.
Pricing: A bouquet or a small cake typically costs between $30 and $100, depending on the size and customization. Special delivery services can be marked up by 15–30%.
15. Custom Adventure or Outdoor ExperiencesFor guests who want to explore nature or he an active vacation, you can organize adventure activities like hiking, biking, kayaking, or seasonal activities such as skiing in the winter or beach sports in the summer.
You can partner with local outdoor companies or tour operators who specialize in adventure sports.
Pricing: Outdoor experiences typically range from $50 to $200 per person, depending on the activity. For example, a guided hike may cost $50, while a full-day kayaking tour could run up to $200.
Pro Tips:
Offer activities that cater to different levels of experience, from beginner to expert. Create packages that combine activities like hiking, followed by a picnic or wine tasting. 16. Makeup, Hair, and Nail ServicesFor guests attending a special event, a photoshoot, or simply looking to indulge, offering makeup, hair, and nail services can add a luxurious touch to their stay. You can partner with local beauty professionals who can come directly to your property to provide these services, whether it’s for a wedding, anniversary, or a special night out.
Pricing: Prices for beauty services vary greatly depending on location and the level of expertise required. Do some research on local pricing and aim to offer competitive rates. You can charge a markup for coordinating and facilitating the appointment, but ensure that your guests perceive it as a good value compared to visiting a salon.
17. 24/7 Guest SupportEnsure that your guests he access to support at any time for assistance with anything, from booking a service to solving unexpected problems. This will reassure your guests that they’re well taken care of at all times.
Pricing: This service is essential and should be provided for free. As a professional Airbnb host, offering this level of support is part of the hospitality standard you should maintain.
Pro Tips: You can leverage Hostex’s AI-powered automated messaging feature, ensuring all guests’ inquiries are addressed promptly, even while you’re sleeping or treling.
Final Thoughts
The Airbnb concierge services listed above are just a glimpse of the possibilities you can offer to elevate your guests’ experiences. Depending on your property type, location, and target guest demographics, you can select and tailor these services to best suit your needs. Don’t be afraid to explore and experiment with other offerings that might enhance your guest experience or align with your specific property.
Here are a few additional tips to help you succeed in delivering exceptional Airbnb concierge services:
Partner with Local BusinessesOne of the keys to offering exceptional concierge services lies in your partnerships. Build a network of local businesses that align with the services you want to offer. Whether it’s restaurants, tour operators, wellness centers, or event planners, negotiating special rates or exclusive deals for your guests can add real value. Not only will this create a more personalized experience, but it can also lead to ongoing collaborations that benefit both you and your partners.
Pricing StrategyWhen it comes to pricing your Airbnb concierge services, a good rule of thumb is to reference the pricing of similar Airbnb experiences and services on platform. Avoid pricing your services too high compared to local competitors. If your services are reasonably priced, guests will be more inclined to book them, seeing them as a great value.
Offer Tiered PackagesOffering tiered concierge packages can cater to various guest preferences and budgets. For example, a basic package could include essential services like local recommendations, transport arrangements, and welcome packages. Meanwhile, a premium package could offer high-end services like a private chef, in-house spa treatments, and curated local experiences. Tiered options allow you to attract a wider range of guests, from those looking for budget-friendly amenities to those willing to pay extra for a luxury experience.
Maintain ConsistencyConsistency is key when it comes to concierge services. Guests will expect the same level of service each time they stay at your property, so it’s crucial to maintain high standards across the board. Whether it’s the quality of your recommendations, the punctuality of your private driver, or the ambiance of the in-house spa, your guests should receive a reliable and seamless experience every time. Regularly assess and adjust your offerings to ensure they meet your guests’ evolving expectations.