Hello Andi,
I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. Are you using a Windows 10 Home or Pro edition?
Please try to enter safe mode with networking
On the login screen
While holding the left Shift key, click the Power icon > Restart
This will bring you to Windows Recovery Environment
Select Troubleshoot > Advanced options > Startup settings
Click Restart
Press F5 to enter Safe mode with networking
Check the link below for more details on How to Start Windows 10 into Safe Mode.
https://www.tenforums.com/tutorials/2304-boot-i...
When prompted to enter a user account, please try the enabled built-in administrator.
After entering Safe Mode, open command prompt
type the following command
net user PMO21 /active:yes
Press Enter
Restart your PC
Kindly let me know if this helps or if you he any further concerns.
Sincerely,
John DeV
Independent Advisor
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