margaret widgrem
My card was changed several times due to identity theft in February 2021. I had a balance of about 7600 dollars and chase bank worked with me I made several payments via phone in July 2021 via phone and check. When I looked for addresses on truthfinder to get addresses to file my hate crime my credit card balance jumped . I keep a running total of my balance in my head for august 2021. I called in august 2021 and spent many many months explaining everything over and over going back and forth fraud dept to customer service until finally I was told about a glitch in the system telling fraud and customer service representatives that there are duplicate charges and I he to Manually find them by self I asked for a program that a bank can use for this certain situations again I was told No Again I was given extremely poor service I even went to my local chase bank and again a representative no we cannot help you the credit card was closed and now again I he over 700 dollars in charges I was told no new card just apply. With this type of Poor Poor bankings and poor customer service and fraud department I refuse to pay anything on that card get an attorney for federal criminal charges I intend to prosecute. I do not train new employees with all of these poor communication skills. I will never reapply for any chase bank credit card. I am not your problem solver