Moh-man
I’ve been using this app for a couple of years and only for the use of tracking all my packages in one place. It’s convenient in that aspect. You’ll get an updated status on your packages in route to you within the app and also a quick link that will direct you to the shipping website to further confirm the status of your package. There are times, when the app won’t reflect the actual location or update of your package en route but you would he that direct link to show you where your package is at. What I’m noticing now with these updates is that ability to directly click on the link to the original shipping website. What used to be a simple task, is now barred with these extra steps/barriers to actually get to that direct link. With the current update, I now he to click on my package, then click on a small link associated with the tracking number and then click on the actual direct link to the shipping website. That’s three pages/clicks I he to perform just to make it to the direct shipping link. Before this update, it was just two clicks. And before that, just one click. Why make this difficult? What started off as a great experience I had with this app is slowly deteriorating with these updates. I’ll see how this goes for now, but I’ll be looking for another app in the meantime if I still he to jump through all these loops just to gain access to the direct link to the shipping website of my package.
Developer Response 12/20/2023 Hey there! Thank you for taking the time to provide feedback about the Shop app. Our goal is to provide the best mobile tracking app on the market, while also helping you reconnect with some of your forite stores. We're a tight knit team, so we'll make sure to channel this to the product team for their consideration! - Dirk, Shop Support