BullroarerTook
Upon creating an account I tried to verify it but the third party service they used to scan my documents read both my name and birthday incorrectly. After I contacted customer service to address this I soon got locked out of my account and had to contact customer service to get back in. They had me scan and upload documents again several times with a different third party, and eventually unfroze my account after accusing me of breaking the community policy and terms of service by sharing my account and/or accessing other accounts, which absolutely never happened. I tried to follow up with the customer service rep by asking them to let me know if using their service while protecting my internet traffic with a VPN was not allowed or viable, since I assume it was my VPN that they mistook for suspicious activity. The customer service representative did not answer my question but did immediately restrict my account again and accuse me of breaking their terms of service and community guidelines again. When I asked for clarification I was ignored and informed that the case was considered resolved, that I would not be given access to my account again nor may I create a new one, and now I he no recourse for recovering my account. And the kicker? VPNs aren’t even disallowed by their terms of service or community policy. Absolutely abhorrent service. What a nightmare: a complete waste of time, energy, and mental health.