Reply from priceoye.pk
2 days agoDear Valuable Customer,
We sincerely apologize for the inconvenience, frustration, and distress you experienced regarding your prepaid order and the delay in resolution. Your concern is completely understandable, and we truly regret that this situation caused you dissatisfaction.For clarity, we would like to share the timeline and actions taken regarding your case.You lodged your delivery complaint on 10th December 2025. The very next day, on 11th December, our team received an update from the courier stating that the parcel was received by your colleague on your address, and this information was communicated to you.However, on 16th December, you contacted us again and informed our team that neither you nor anyone at your location had received the parcel, and that it was not delivered by M&P Courier. On your request, our team re-opened the dispute, re-verified the matter, and forwarded it again to the courier company for reinvestigation.During this time, there was an extended courier strike and operational disruption, due to which courier investigations and status updates were significantly delayed. Despite this, we understand that you kept following up regularly — and we truly appreciate your patience.On 24th December at 5:07 PM, our supervisor informed you that M&P Courier had escalated the matter and would be providing a final resolution update by Friday. We assured you that as soon as the courier investigation was completed, we would share the official outcome and proceed accordingly.Please rest assured that your concern has not been ignored — it has remained under active follow-up with the courier throughout this period.Once we receive the final update from M&P, our team will immediately:confirm the investigation result, andproceed with the appropriate resolution in your for.We truly regret the inconvenience caused and understand how upsetting this experience has been, especially for a prepaid order. Your trust matters to us, and we are committed to resolving this case fairly and transparently.Thank you for your patience and cooperation.
Team PriceOye.