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Viber is a convenient way of keeping in touch with your loved once who live far away as it offer free (video) calls and texts. However, it has had a number of technical problems which caused me a great deal of stress and its customer service has not been very helpful either. It has happened a few times that Viber did not deliver my messages to my boyfriend and his messages to me while it said the messages had been delivered. This caused a lot of misunderstandings and row between us until we realised it was Viber’s fault. Similarly, a couple of times my memory was fully (w/o me knowing), so Viber simply shut down and was not showing me notifications for messages and calls. My family got very worried because I was not answering for the whole day. Each time I contacted their customer support team they would send me a generic reply with the steps they don’t apply to my case, I got a sense as if I were speaking with a robot. For instance, once I forgot to allow Viber access to my contact list which was the reason why I could not se any new contact. When I contacted them for help they sent me a long list of things I should do one of which was uninstalling the app, but none of these things was simple “check that you allowed Viber access to your contacts”. Ridiculous! And completely incompetent and careless!