小众国潮品牌卫衣 Ashley Store in San Jose, CA

This is the WORST experience with a company I've ever had. I will never be purchasing furniture from them again and would discourage anyone I personally know from doing business with them. Allow me to elaborate. I purchased a couch and a chaise two months ago, had issues with them scheduling a delivery date that was not compatible with their delivery company, was delivered a damaged chaise (seems like a manufacturing issue), had replacement parts delivered to the wrong address TWICE, and he had to call them ~10 times (all of which he resulted in them not being able to update my address or email address). First of all, the person who processed my order used a fake email address of 'no (@) yahoo.com' (I added spaces here so this review doesn't get taken down) and did not update my shipping address from years prior. I was unaware of this and for the entirety of this excruciating process he not been receiving receipts, tracking information, or confirmation emails. I've updated my information 4 or 5 times now and every time they assure me that it's been updated, it has not. Moving on, I'll attach photos here of different angles of the damaged chaise and a photo of the corner of the couch that is not damaged, for comparison. What you cannot see from the photos is that the back of the chaise feels like the frame is misaligned under the fabric. The top of the chaise is not level and the corner is also misaligned. So much so that it was delivered with a puncture to the corner. This is unacceptable (please note that the set cost over $1200 total). The puncture is about the size of a dime at the moment but the tension/pulling from sitting would only make the hole bigger over time. Let's now move on to the issues I've had with receiving the replacement parts. I was told that replacement fabric would be sent out and a technician would come and do an inspection of the base and replace the punctured fabric. (They said that they could not replace the chaise unless it was inspected thoroughly by a technician and deemed irreparable.) They sent the fabric to my old address not once, but twice. I never received tracking information for either shipment because of the wrong email address on file (that they assured was updated). When I finally called their customer service to ask if they had sent the package (the first time), they said it had been delivered a few weeks prior. That's when I learned that it was sent to my previous address. The customer service agent actually suggested that I drive over to my old address, see if the package was still there, and just take it. Excuse me? They really suggested that I trespass onto someone else's property and essentially steal a package. This is called porch pirating—am I being punked? They can't be serious... oh, they're serious. I informed them of how unacceptable that suggestion is, requested a new shipment, and asked them to update my shipping address and email address (again). Again, they shipped the package to my old address. The only reason that I received the replacement fabric the second time is because FedEx called me directly stating that they could not deliver it because a unit number was not included on the (wrong) address. When calling to schedule a technician appointment, I attempt to update my information again. However, I'm told that it cannot be updated over the phone because I've received the replacement part. Which means that if I am shipped a replacement chaise, there's a chance that it might be delivered to my old address and I will not be receiving any tracking information to the fake email address. They said if I really want the information updated, I need to physically go the store. So the burden would be on me to fix a digital clerical error on their end. I escalated the call to a supervisor and he claimed to fix it. We'll see. Honestly in 2020, I had a decent experience with Ashley which is why I decided to shop there again. In 2025, this is the experience. It's painful and it's trash. I wish I could go back in time and purchase a couch elsewhere.