If you get this message, make sure HBO Max is included with your internet, mobile, or TV package. To do this, sign in to your internet, mobile, or TV provider account to check the status of your HBO Max subscription. If you need help, contact your provider. For more info, go to Fix HBO Max subscription issue.
Apple iPhone or iPad
If you get this message on your iPhone or iPad, try removing your TV provider from your iOS settings. Here's how:
Close the HBO Max app. On your Apple iPhone or iPad, go to Settings > General > TV Provider. Under Allow TV provider to access, turn off HBO Max. Open HBO Max and try connecting your provider again.