Errors on your EBT account do not happen often, but can occur. If you notice an error in your account, call EBT Customer Service at 1-888-356-3281 to report the problem. You he 90 days from the date of the suspected error to report and file a claim on your account.
If a system error causes you to receive funds to which you were not entitled or causes your account to not be charged for a transaction you did, an adjustment may be completed to reclaim the funds or settle the transaction. If you disagree with the action taken, you may request a fair hearing within 90 days of the date of the adjustment.
For information about your hearing rights or to request a fair hearing, please contact your local Department of Children and Families office or call 850-300-4323.