If your machine needs repair or servicing, we're here to guide you through the process.
Follow the steps below to ensure your machine gets the care it needs:
1. Authorized Service Centers
It's crucial your machine is serviced or repaired by an authorized service center. We work directly with our authorized service centers to ensure the best quality service.
How to find an Authorized Service Center:
Visit our Service Center Locators and enter your location details to find the nearest centerSINGER®HUSQVARNA® VIKING®PFAFF®Contact our support team here for assistance with locating a service centerAt this time, the number of local service and repair providers are limited. We are working to expand these options throughout 2025 to better serve you. Please contact our support team for additional repair options and locations.
2. Warranty Coverage
Check whether your machine is still under warranty. If it is, repairs and servicing may be covered either partially or fully.
To verify warranty status:
Review our warranty coverage pages below to determine the coverage for your specific model SINGER®HUSQVARNA® VIKING®PFAFF®Be sure to locate your original proof of purchase as it is required for warranty coverage.
3. Contact Customer Support
Before taking or shipping your machine to service, our team is ailable to help troubleshoot, validate your warranty coverage, and assist with locating an authorized service center.
Email ChatPhone: 1-800-474-64374. What to Bring or Ship
When taking or shipping your machine for repair, bring or ship the following items with the machine:
The machine itself Proof of purchase (receipt or invoice) A detailed description of the issue you're experiencing Contact info to reach out regarding the repairA sewing sample of the issue Only include your power cord, foot control, or accessories when directly related to the issue5. Repair Timeline
Repair times vary based on the issue, part ailability, center capacity, etc.
Please contact the authorized service center for an estimated timeframe.