BEWARE: WARNING
I’ve used hopper forever as I trel monthly. A friend recommended kayak and I he booked 2 trips with it. The first it rerouted my and added another stop without letting me know on a round trip. The second, which inspired this review was a multi city trip. It messed up my reservation and I spent an hour at the help desi fixing it during check in for the first flight. After this story, it rerouted us for our next stop to he a layover in city in the opposite direction without sharing this information to or giving an indication as to what happened to our initial booking. I then went in to move a flight time after already paying for the insurance, I looked up how to do this on their app and when I hit “change” to see other options it simply DELETED our flight reservation with no notification or prompt warning us. We were not given a refund or other alternatives to switch back in or change flights. If you were wondering they do not he customer service as they say you need to contact the airline for assistance as they are only a third party site. For our flight home it has moved our reservation to the following day when I work and with another timely layover. I genuinely never write reviews but I hope this ses someone the trouble 😊
Developer Response 02/17/2022 Hi there, Feel free to share screenshots or more information about your booking experience with the provider of your reservation via www.kayak.com/support. We'll gladly take a closer look.